ROOR / Here to help
Order support
Need a hand with an order? Find shipping and tracking help below, or get in touch with your order number.
Shipping, tracking & returns
When will my order ship?
Orders ship in 1–3 days. Delivery time after dispatch depends on your destination and the shipping service selected at checkout.
How do I track my order?
Open the order-status link in your confirmation email. When tracking is available, you can follow the carrier link there. If you cannot find the email, check your spam folder or contact us with your order number.
How much does shipping cost?
Available shipping options and charges are shown at checkout after you enter your delivery address.
What if my delivery is delayed or missing?
Check the latest carrier update through your order-status link. If the tracking is unclear or your parcel has not arrived, contact us with your order number and a short description of the issue.
How do I ask about a return or damaged item?
Use the form on this page or email us with your order number and the item concerned. For a damaged item, describe the damage so we can help with the next steps.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the requested change. Changes may not be possible once an order is being prepared or has shipped.